Return Policy

Returns

We offer returns and exchanges in limited circumstances as follows: 

• In order to submit a return, you must contact us by email at support@eSkidsteer.com for us to confirm the items ordered are eligible for return or exchange;
• To be eligible for a return, you must commence the return process within 30 days of your item being delivered to you and:
• it must be unused, for example, once an item is hooked up to an attachment plate, hydraulic lines or electrical connection, it will not be eligible for return. Likewise, if your item shows any sign of use, which we may determine in our sole and absolute discretion, we will not accept the return;
• it must be in the same condition you received it in. You will be required to send us timestamped photos of the condition of your items as a condition to determine your eligibility for the return or exchange; and
• it must be returned in the same packaging or containers as it was received in. 

We do not accept returns for products that were listed as final sale items at the time of purchase.  

You agree to pay a 25% restocking fee on all returns, which we will deduct from any refund owing to you. 

After the above referenced 30-day period, unfortunately we cannot offer you a refund or exchange, under any circumstances. 

If your return or exchange is approved, we will provide instructions on shipping your items back to us or the applicable supplier via email. 

You agree that you shall be responsible for all return shipping costs and related expenses.

Our shipping cost to you is not refundable.

You are also responsible for ensuring the items are carefully packaged for shipment and that risk of loss or damage during return shipping shall be your sole liability. You may wish to obtain insurance while the returned items are in transit. 

 

Lost or Damaged

If the item is damaged when you receive it, do not sign the proof of delivery, and contact us immediately at support@eSkidsteer.com. If you sign the proof of delivery form, you cannot later claim the item was lost (i.e. not delivered) or damaged on arrival. 

If the item is damaged on arrival take photos of the damage with a time stamp.

In the event the item is lost or damaged on arrival, we will assist you with filing a reimbursement claim directly with the applicable supplier or shipping company as applicable. However, you agree that as we are not the direct supplier of the items, it shall be your responsibility to pursue any claims with the applicable supplier in the event your lost or damaged item is not replaced by the supplier or carrier. 

No Warranties Offered by Us

Everything on the Website, including all products available for order, are provided "as is" without warranty of any kind from us, including all implied warranties and conditions of merchantability and fitness for a particular purpose. We hereby disclaim all warranties and conditions of any kind, whether express, implied or statutory.

You acknowledge that we do not manufacture the products made for sale on the Website and that such products and the individual components thereof, are made by third party manufacturers. 

Warranties Offered by Third Parties

Our third party suppliers and manufacturers may offer limited warranties on certain products sold on the Website. You may contact us and we can refer you to the applicable supplier or manufacturer if you wish to inquire about the details of any such warranties offered by those third parties. You agree that we shall not be liable or responsible for any warranties granted by such third parties. 

To the extent products you order from us have warranties provided by a third party supplier or manufacturer, upon your request we agree to reasonably assist with the submission of warranty claims to such third parties. However, we make no guarantees that any warranty claims will be successful. You agree it is your responsibility to ensure warranty claims are submitted within the applicable timeframe to the applicable supplier or manufacturer.